How To Have A Successful Excavator Repair Experience
Even the top quality excavators can experience issues and need repair. Maybe it's a broken part that needs replacement. Maybe it's a broken system that needs diagnosing and fixing. Either way, the heavy equipment is out of service and needs to be repaired as soon as possible. Every moment it sits broken is a moment lost in your work day.
But excavator repair is typically not a do-it-yourself type of task. Complex heavy equipment needs to be fixed by the experts, which means scheduling an appointment with a local excavator dealership. Use the following strategies to ensure a speedy and stress-free excavator repair experience.
If you have any questions, want to schedule an appointment, or want to shop excavators for sale, visit RECO Equipment. Our dealership has locations throughout Ohio, Indiana, and Pennsylvania.
Decide When To Get Professional Help
When you uncover a need for a repair, the first step is to determine whether the solution is in your wheelhouse. Some excavator repairs are quite simple and can be handled by the operator. But be realistic about what you truly can handle...and what you guess you can handle. Fiddling around with complicated parts and systems can end up causing more damage - and resulting in an even higher excavator repair bill. Leave anything beyond your skillset to the professionals. It's often the more affordable approach anyways!
Schedule The Excavator Repair In Advance
Once you realize the need for professional help, call the experts right away. Many heavy equipment dealerships get booked out quickly. The longer you wait to schedule the excavator repair, the further in the future your appointment will end up being.
Pick An Excavator Repair Professional
Not all excavator repair options offer the same quality. Some locations will work hard for customers. Others leave customers dissatisfied. How do you find the reliable service departments? Harness the power of customer reviews.
Spend some time looking up what past customers have said about the dealership's service department. Did they feel they got their money's worth? Were the staff members professional and friendly? Or did they have a bad experience and will not be returning? See what others experienced to help you pick a quality service department.
Excavator repairs do not come cheap, so it's important to get quality help. Consider doing a test drive. Bring your equipment in for a minor repair and evaluate the service department. If they bungle a small task, odds are they are not a good choice for a larger (and more expensive) repair.
Be Able To Pinpoint Your Needs
Before your excavator repair appointment, take a second to articulate exactly what you need and want.
Is there a specific equipment problem that needs diagnosing and fixing? Try to describe all the symptoms of the problem that you can, such as odd noises or difficulty with the engine starting up.
Is there a specific part that needs replacement? See if the owner's manual describes the part, which can make it easier and faster for the repair shop to identify and order the part.
The more you can articulate what you need, the easier it will be for the service department to deliver it for you.
Have Reasonable Expectations Of The Service Department Staff
In the perfect world, you would be able to drop off your heavy equipment and it would be fixed five minutes later. But that's not realistic. Excavator repairs take time, especially when the professionals need to diagnose the problem before they can get to the solution. Try to have a fair expectation of how long the excavator repair will take.
Keep in mind that there are unexpected issues that could come up. Maybe a service department worker called in sick that day so the business is understaffed. Maybe the professionals uncover a separate issue you didn't know about, which adds to the repair time. Try to be flexible and know that the service department is doing their best for you.
We hope you found this guide helpful! Contact the friendly staff at RECO Equipment if you want to book your excavator repair appointment or shop excavators for sale. Either way, we strive to provide stellar customer service. We are happy to assist in any way that we can! Stop by one of our many locations in Ohio, Indiana, and Pennsylvania.